F.A.Q
What is Eli & Rai?
Eli & Rai is a Canadian, Black-owned bodycare and skincare brand focused on clean, plant-based ingredients formulated to hydrate, brighten, and nourish the skin.
Are Eli & Rai products natural or plant-based?
Yes. Our formulas use high-quality botanical oils and natural ingredients such as sea buckthorn, turmeric, rosehip, evening primrose, and grapeseed. We avoid parabens, sulfates, and harsh chemicals. We do use ingredients that are not plant based, such as preservatives. However, we are chemically conscious, and use these ingredients when necessary and at the lowest yet effective levels.
Are your products safe for sensitive skin?
Many customers with sensitive skin love our products because they include soothing ingredients like aloe, chamomile, and calendula. We still recommend patch-testing if you are highly reactive.
Do your body oils feel greasy?
No. Our body oils are lightweight, fast-absorbing, and non-greasy, designed to leave your skin soft and glowing.
How do I use your body oils for best results?
Apply on damp skin after a shower to lock in moisture. You can also layer with body cream or use as a finishing oil for added radiance.
What skin concerns do your products help with?
Eli & Rai products target dryness, dullness, uneven tone, dark marks, fine lines, textured skin, and loss of radiance.
Are your products cruelty-free and vegan?
Yes. All Eli & Rai products are cruelty-free and most are fully vegan.
What’s the difference between your body oils and body creams?
Body oils nourish deeply and add glow, while body creams provide rich hydration with a silky finish. Many customers layer both for maximum moisture.
Where are Eli & Rai products made?
All products are handcrafted in Canada using ethical, globally sourced ingredients.
Do you offer international shipping?
Yes. We ship across Canada, the United States, and select international destinations.
How long does shipping take?
Canadian orders arrive in 2–5 business days, U.S. orders in 5–10 days. International timelines vary.
What is your return policy?
We offer a 30-day satisfaction guarantee. Contact us if you are unsatisfied and we will help resolve the issue.
What payment methods do you accept?
We accept major credit cards, debit cards, Shop Pay, Apple Pay, Google Pay, and more.
Are your products good for dark skin or melanated skin?
Yes. Our hydrating, glow-enhancing formulas were designed with melanated skin in mind, offering nourishment without residue or gray cast.
Which Eli & Rai products are best sellers?
Customer favourites include Halo Body Oil, XO Body Oil, Sea Buckthorn Glow Serum, Turmeric Cleansing Cream, and the AHA Overnight Glow Mask.
Are your scents strong?
There are no scents added to our facial products. In our body products Our scents are soft, sensual, and skin-like — never overpowering.
Do you have unscented options?
Yes. We offer fragrance-free or lightly scented options ideal for sensitive skin. Also, note our facial care products are scent free!
How can I choose the right product?
You can reach out to us directly via email or Instagram for personalized recommendations.
How should I store my products?
Store in a cool, dry place away from direct sunlight to protect natural ingredients.
Are Eli & Rai products good for gifting?
Yes. Our luxurious body oils, creams, and curated bundles make excellent gifts for any occasion.